Contacts
Scheme Administrators
The Scheme Administrators are XPS Administration. They can be contacted at:
Hogg Robinson (1987) Pension Scheme
XPS Administration
PO Box 205
Huddersfield
HD8 1ET
by email: HR87pensionscheme@xpsgroup.com
or by completing the form on the Contact Us section of your online record
Defined Contribution Section fund information
To view your DC fund values, performance and fund switches, please login to your account here
Secretary to the Trustee
The administration team should be able to assist you with any queries in the first instance, however if you have any queries that you wish to raise with the Secretary to the Trustee, who may be contacted at:
HR87 Pension Scheme Trustee Secretary
HRG plc
HRG Spectrum Point
279 Farnborough Road
Farnborough
Hampshire
GU14 7NJ
Or by email: Secretary1987Scheme@hrgworldwide.com
Pension Wise
If you are over age 55, a free and impartial Government service called “Pension Wise” is available in order to help you understand your options in relation to your defined contribution benefits. Guidance may be accessed on the internet, by telephone or face to face by contacting Pension Wise at:
0800 138 3944
You should access the guidance and consider taking independent advice in order to help you decide which option is best for you.
Internal Disputes Resolution Procedure
Whilst every effort will be made to ensure that the Scheme runs smoothly, it is recognised that very occasionally a difficulty may arise that cannot be resolved through the normal channels. If you have such a difficulty, you have recourse to a formal procedure which the Trustees have established to deal with disputes between members and the Trustees.
If you have such a dispute, or wish to make a formal complaint you should initially contact the Scheme Secretary at the address above, who will be able to advise you about the procedure and how to make your complaint. A full response to this complaint will be given within two months of its receipt or an interim reply will be sent setting out the reasons for any delay, with an expected date for a decision.
If you are dissatisfied with this reply, you may refer the case to the Trustees for reconsideration. You must do this within six months of receiving this reply.
The Trustee will endeavour to do this within 2 months of receiving your complaint but in any case it will make a decision within 4 months. In all cases communication of any decision will be sent to you no later than 15 days after the decision is taken, except in exceptional circumstances where it is unable to do so. If it is unable to respond within 2 months, it will provide you with an interim response stating the reason for the delay. If you are still not satisfied with the Trustees’ decision, you may contact the Pensions Ombudsman’s Service. Contact details are given in the Stage 2 response. Please note that the Ombudsman usually requires you to follow the Scheme IDRP before a case can be considered.